ALL RETURNS ARE FOR STORE CREDIT OR EXCHANGE ONLY. WE DO NOT OFFER REFUNDS.
- ORDERS CANNOT BE CANCELLED. If you need to change something, please contact us by calling 405-345-8074 Tues-Fri 10am-6pm
- We only accept one coupon code per order
- We pride ourselves on speedy standard shipping! Orders almost always ship next day and you will receive them speedy after they leave our warehouse! Give us a try and see! (If you place an online order after 3pm on Friday, your order will be shipped the following Monday)
- We ship within the United States. We currently do not ship to Canada or other international countries.
- A shipping confirmation email and/or text will be sent to you once the order has been fulfilled. Please note the tracking number may not be valid until the package has been scanned in by the carrier. For example, if an order is fulfilled late Friday afternoon, you may receive a tracking number but not be able to track the package until it leaves Monday. Keep this in mind on Holidays as well.
- For standard shipping orders: We average anywhere from 1-3 business days to process your order. (Typically we get orders placed Mon-Fri shipped out next day.) Once your order is processed and payment has been fully received and approved, it will ship. You will receive a shipping confirmation email/text with tracking once your order has shipped. From date shipped depending on where you are located in the U.S. it could take 2-7 business days. (When shipping within Oklahoma shipping usually averages 1-3 business days from the time the order is processed and leaves our store).
- Estimated delivery time does not include holidays or weekends. Orders placed after 3pm Friday afternoon in most cases will not be processed until Monday or Tuesday.
- Please know that no standard delivery time is guaranteed by USPS. Expedited 2 day express is guaranteed by USPS.
- Exchanges can be brought into our KalaKotee & Co. location or can be mailed to:
120 N Rock Island
El Reno, OK 73036
- WE HIGHLY RECOMMEND USING A SHIPPING METHOD WITH TRACKING FOR YOUR EXCHANGE. **We are not responsible for items lost in transit.
- PLEASE NOTE DUE TO COVID-19 USPS MAY BE EXPERIENCING SLIGHT DELAYS IN DELIVERY. PLEASE ADD AN ADDITIONAL DAY OR TWO TO DELIVERY ESTIMATES DURING THIS TIME.
405-345-8074 or via email firstname.lastname@example.org